How to remove a computer worm
A computer worm, such as the Conficker worm, is like a computer virus, but it can spread by itself without your interaction.
If you think you have a computer worm, use one or both of these tools to scan your computer and help get rid of it:
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Note: If your computer is infected with the Conficker worm, you might not be able to connect to these or other recovery tools.
If you have trouble connecting to a recovery tool, contact support at 1-866-PCSafety or 1-866-727-2338. This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada. For support in other countries, visit the Worldwide computer security information page.
For more detailed information, see Protect yourself from the Conficker computer worm.
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